Frequently Asked Questions

Everything you need to know about shopping with The Official ITV Shop.

Where does The Official ITV Shop ship to?

We currently offer shipping across the United Kingdom and select international territories. Delivery times vary depending on your location and the shipping method selected at checkout.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 28-day return policy for most items. Products must be returned in their original, unused condition with all tags and packaging intact. Please note that personalized items are non-refundable unless faulty.

Are your products officially licensed?

Yes, every item sold on our store is 100% officially licensed merchandise, ensuring high quality and authenticity for all your favorite ITV shows and brands.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I cancel or amend my order after it has been placed?

To ensure fast delivery, we process orders quickly. Therefore, we are unable to cancel or amend orders once they have been confirmed. Please double-check your details before completing your purchase.